Refund Policy

Important: This is a starter template for the website build, not legal advice. Replace placeholders and have the final text reviewed for the business jurisdiction and actual operating practices.

Custom Work And Deposits

Digital strategy, design and development involve reserved time and work produced for a specific client. Deposits or payments covering work already completed may therefore be non-refundable where permitted by the signed agreement and applicable law.

Cancellation Before Work Begins

If a project is cancelled before substantive work begins, any refund or administrative deduction should follow the terms stated in the proposal or agreement.

Cancellation During A Project

Where work has started, fees for completed stages, reserved resources, approved deliverables or non-refundable third-party costs may be deducted from any amount otherwise eligible for refund.

Digital Deliverables

Once final digital files, source code, credentials or other agreed deliverables have been transferred, refunds may be restricted because the deliverable cannot be practically returned in the same way as physical goods.

Service Issues

If a deliverable does not materially match the written agreed scope, the normal first step should be to give the provider a reasonable opportunity to correct the issue within the project scope.

Third-party Fees

Domain registration, hosting, stock licences, software subscriptions, plugins, printing, advertising spend or other third-party costs may be non-refundable according to the provider’s own terms.

Request Process

Refund or cancellation requests should be made in writing with the relevant project details. The business should confirm the real contact email and response window in the final published version.

Legal Review

Consumer rights and refund obligations vary by jurisdiction. This template should be reviewed before publication and must not override rights that cannot legally be excluded.